Delivered on your premises*, which reduces the amount of time staff are away from their job roles, this learning session is ideal for all staff, regardless of their prior knowledge.
By providing outstanding customer service, your business can stand out from the rest. All staff, regardless of their job role, work with customers. While front line staff might work with external and internal customers face to face or over the telephone, others might only even make contact with external customers through written communication.
By participating in this learning activity, staff will gain an understanding of the ways in which they can make a difference to the impression customers have of your business. Other benefits can include improved staff morale, as staff develop an awareness of the impact of their actions have on others.
We can tailor learning activities to incorporate your policies and procedures and also use results from your customer and staff feedback surveys (we can organise these surveys if you do not already have them) to equip staff with the precise tools they need to improve customer service standards.
Completion of Everything DiSC® profile assessments can also help staff understand how their behaviours impact on others and how to adapt their behaviour to meet the needs of customers, raise satisfaction rates and increase sales.
Group learning sessions are best when there are at least five participants. Staff from different organisations can come together to make a large group. This has many advantages as staff can share their experiences, while maintaining confidentiality.
*If you do not have a suitable training venue, we can arrange an external venue.