Business Skills Online Training

Anti Harassment and Bullying

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Approved by CPD – Duration 32 mins* – £42.00

Anti-Bribery and
Corruption

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

Approved by CPD – Duration 50 mins* – £42.00

Anti-Money
Laundering

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

Approved by CPD – Duration 50 mins* – £42.00

Conflict Resolution
in the Workplace

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Approved by CPD – Duration 45 mins* – £42.00

Customer
Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £42.00

Cyber Security

Training staff in cyber security is vital to protect your business – training for individuals is also essential to protect themselves.

This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

The course identifies potential ‘cyber threat actors’ who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations.

You will learn how to recognise and deal effectively with phishing attempts and covers security for devices such as smartphones, laptops, tablets and desktop computers.

Duration: approximately 25 minutes  Cost: £42

Developing Good
Employee Relations

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

Approved by CPD – Duration 45 mins* – £42.00

Developing
Teamwork

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Approved by CPD & ILM – Duration 30 mins* – £42.00

Disciplinary
Procedures

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Approved by CPD – Duration 45 mins* – £42.00

Drug and Alcohol
Awareness

This course is intended to provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.

Approved by CPD – Duration 80 mins* – £42.00

Effective
Delegation

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

Approved by CPD – Duration 110 mins* – £42.00

Equality, Diversity
and Discrimination

In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

Approved by CPD – Duration 70 mins* – £42.00

Facebook for Business

 Course Description 

This Facebook for Business course will show you how to use Facebook effectively for your business. 

It starts by examining Facebook’s history and its phenomenal growth to almost 3 billion active users. 

You’ll learn how to set up and optimise your Facebook Business page. 

We’ll show you how to create an effective Call to Action, organise your page tabs and create and build your follower count by sharing engaging content. 

There’s information on how to use Instant Experience ads, set up Events, create Live video moments and use Facebook as a recruitment tool. 

In a major section on Facebook advertising, we’ll examine effective ways to boost engagement – including how to define your target audience, choose the right ads for your audience and effective ways to design and build your ad content. 

Finally, we’ll show you how to test, track and evaluate your ad campaigns using key metrics. 

Learning Objectives 

By the end of this course, you will: 

• Understand why Facebook is important for business and how to create and use a business profile. 

• How to create a brand identity and content strategy. 

• Have a basic understanding of the Facebook algorithm. 

• Know how to plan and set up effective advertising campaigns. 

Target Audience 

This course is aimed at anyone who is involved in promoting and marketing their business online. 

Advantages 

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life. 

Further Progression 

For a wider overview of Social Media Marketing we have a full course covering that, alternatively if you want to find out about using other platforms to enhance your business offering check out our Linkedin for Business or Instagram for Business courses. 

Cost: £42:00 per person.  Please ask us about our subscription rates giving you access to all our VideoTile courses.

Duration: approximately 30 minutes

Instagram for Business

This course starts by exploring the history of Instagram to help you understand how it’s become such a powerful tool for generating sales, reaching new audiences and building brand awareness. 

You’ll learn how to set up an account and build and optimise a Business Profile. 

The course will cover the kind of content to post and how to enhance effectiveness with photos and videos. 

There’s information on how to respond to comments, use direct messaging and repost user-generated content relevant to your brand to keep your audience engaged. 

We’ll explore the essential elements of an effective Instagram marketing strategy and show how to maximise the value of your account using brand identities, content strategies, hashtags and working with influencers. 

You’ll learn how to use extra features such as Instagram advertising, connecting to third-party scheduling apps and Instagram shop and product tagging. 

Instagram Analytics and Insights are essential for success on the platform so we’ll cover how to access and use these effectively. 

Finally, we’ll cover how you can use your findings to develop new and more powerful Instagram strategies. 

Learning Objectives 

By the end of this course, you will be able to: 

• Understand why Instagram is important for business and how to create and optimise a business profile. 

• How to create a brand identity and create content strategy. 

• Learn how to access Instagram Insights and Instagram Audience Analytics. 

Target Audience 

This course is aimed at anyone who is involved in promoting and marketing their business online. It provides insight into how Instagram can be used to promote the company as well as using brand identities, content strategies, hashtags and working with influencers. 

Advantages 

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life. 

Further Progression 

This course compliments our Social Media Marketing course and takes a deeper look at using Instagram for your business. 

Duration approximately 40 minutes – £42.00

Introducing
GDPR

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

Approved by CPD – Duration 60 mins* – £42.00

Introduction to Emotional Intelligence

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

Approved by CPD – Duration 50 mins* – £78.00

Leadership
Skills

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

Approved by CPD & ILM – Duration 90 mins* – £42.00

Licensed Premises
Staff Training

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licensing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Approved by CPD – Duration 60 mins* – £42.00

LinkedIn for
Business

 The course covers the key aspects and business benefits of Linkedin – the world’s most popular professional social networking platform. 

Linkedin focuses on business connections and growth and has over 810 million members around the world, spanning 200 countries and territories. 

This course shows how to join Linkedin as an individual, a company or an organisation – and the essential steps needed to set up an account, write and optimise an individual Linkedin Profile using keywords, and produce an impressive Company Page. 

You’ll see how people, at whatever stage in their career, can use Linkedin to search and apply for job opportunities, expand their networks and widen their professional reach. 

We’ll show you the right way to post Status Updates, receive Notifications, join groups and promote your Profile using endorsements and testimonials. 

There’s important information on Linkedin Advertising, including creating and targeting Sponsored Content, Sponsored Messaging, and Text Ads. 

As a business, you’ll discover how Linkedin is a highly effective tool for recruitment and researching competitors. 

You’ll see how to use Linkedin for lead generation and brand awareness – and improve internal team collaboration through Linkedin direct messaging. 

Finally, we’ll highlight how to measure your business success on Linkedin using Profile, Activity and People metrics. 

Learning Objectives 

By the end of this course you will be able to: 

• Set up and use both personal and business profiles on LinkedIn. 

• Build and get the most out of a network of contacts. 

• Use LinkedIn for Research and recruitment. 

• Measure your business reach and success using LinkedIn’s reporting tools. 

Target Audience 

This course is aimed at anyone who is involved in promoting and marketing their business online. It provides insight into how LinkedIn can be used to promote the company as well as the individuals that work within it. 

Advantages 

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life. 

Further Progression 

 This course compliments our Social Media Marketing course and takes a deeper look at the LinkedIn Platform. 

Duration: 40 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions). 

Cost: £42.00 per person.   Get in touch to find out about our subscription service giving access to over 100 courses.

Managing
Meetings

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Approved by CPD – Duration 60 mins* – £42.00

Managing Sickness
and Absence

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

Approved by CPD – Duration 30 mins* – £42.00

Modern Slavery

 Course Description 

This course covers the main aspects and concerns over modern slavery, particularly in the UK. 

Modern slavery is the recruitment, movement, harbouring or receiving of adults and children. 

In the UK, it’s estimated there are more than 130,000 modern slavery victims, and throughout this course, we’ll be presenting example case studies. 

Modern slavery is wide ranging and includes forced labour, debt bondage and sexual exploitation, along with forced marriage and criminal exploitation. 

You’ll discover who’s vulnerable to human trafficking and how they are trafficked, recruited and controlled. 

We’ll discuss the victim’s perspective and show the hidden personal signs of modern slavery and how to identify locations that could act as a base. 

You’ll also learn how to report modern slavery, and the role of the National Referral Mechanism. 

We’ll suggest ways the government could stop modern slavery and examine the workings of the Modern Slavery Act 2015 

We’ll look at the role of small businesses in combatting modern slavery and provide practical tips, including how to make an anti-slavery pledge. 

Finally, we offer useful contact details – including the authorities and charities that provide specialist support for victims of modern slavery. 

Learning Objectives 

By the end of this course you will be able to: 

• Understand what is Modern Slavery and the most common forms 

• Develop an understanding on who is most vulnerable to Modern Slavery 

• Have an understanding on the importance of reporting Modern slavery and how to do this. 

Target Audience 

This course is aimed at all employees as it is relevant to most businesses across all industries. 

Advantages 

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life. 

Understanding the most common form of modern Slavery, who is most vulnerable and how to report Modern Slavery. 

Further Progression 

Courses that could compliment this one include, Safeguarding Adults, Safeguarding Children and Prevent Duty training. 

Duration approximately 40 minutes.   Cost £42.00.  Please ask about  your subscription rates which give you access to all courses.

Negotiation

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Approved by CPD – Duration 46 mins* – £42.00

Objective Setting

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Approved by CPD – Duration 30 mins* – £42.00

Preparing for a Job Interview

Interviews are a two-way process where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions. 

The course also covers other things to consider in advance of the interview including planning how you will get there. It briefly covers some of the key differences between online and face to face interviews. 

Target Audience 

This course is aimed at people who are starting out in their careers or those who might need to refresh their interview skills after being out of the workforce for a long time. 

Advantages 

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life. 

Further Progression 

Other courses that could be useful for those starting a new job could include Developing Teamwork, Customer Service and Introducing GDPR.

Duration 20 mins* – £42.00

*Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions. 

Presentation Skills

Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Approved by CPD – Duration 55 mins* – £42.00

Problem Solving in a Workplace

This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved. You’ll learn about the three main areas in which problems can occur – people tasks and resources.

Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion. You’ll learn about the Equality Act 2010 and how it applies to discrimination.

There’ll be coverage of time-wasting – due to individual actions and poorly organised work systems – and how to ensure time at work is spent productively.

It’ll also cover problems with resources, such as a lack of raw materials or equipment.

You’ll discover the ways problems can be solved by the actions of managers, employees and outside organisations.

Finally, we’ll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts – and the many benefits these resolutions can bring to the workplace.

Target Audience

This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Understanding why problems occur and having the tools to solve common problems quickly will ensure work runs smoothly.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Further Progression

For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Cost: £42.00 per person – please ask about our subscription and credit account options

Project Management

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

Approved by CPD – Duration 90 mins* – £42.00

Sales Skills

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Approved by CPD – Duration 120 mins* – £42.00

Search Engine Optimisation
for Business

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Approved by CPD – Duration 80 mins* – £175.00

Sexual Harassment
in the Workplace

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

Approved by CPD – Duration 55 mins* – £42.00

Social Media Marketing

 This online course examines the main social media platforms and their use as marketing tools. 

In particular, we’ll look at Facebook, Instagram, LinkedIn and Twitter. 

We’ll cover the main business benefits, along with how social media can provide increased market insight and help establish your company as an ‘influencer’. 

We’ll discuss the sectors that use social media marketing the most and there’s advice on how to get started with social media marketing, and how to choose the right platforms. 

You’ll see how to run campaigns with great content and compelling visuals and measure the effectiveness of your campaigns. 

We’ll show you how to create a Social Media Policy and use social media for internal communications. 

You’ll learn how to build social media into your recruitment campaigns, and train employees to use social media to promote your company. 

Online security is crucial and we’ll cover the basic aspects everyone needs to know. 

Finally, you’ll learn how to handle negative feedback on social media, and the T-E-A approach to handling complaints successfully. 

Learning Objectives 

By the end of this course, you will be able to: 

• • Understand the major social media platforms and their benefits as a marketing tool. 
• • Recognize the effectiveness of social media campaigns. 
• • Learn to deal with the positives and negatives of social media campaigns. 
• • Create and implement a social media Policy. 
• • Recognize the importance of online Safety. 

Target Audience 

This course is aimed at anyone who is responsible for the social media activities of their company, or who is wanting to get an overview of the subject to support their existing marketing activities. 

Advantages 

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life. 

Duration approximately 50 minutes  – £42.00 per person

Stress Management

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

Approved by CPD – Duration 30 mins* – £42.00

The Principles of
Performance Management

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.

Approved by CPD – Duration 55 mins* – £42.00

TikTok for Business

Course description

TikTok is one of the world’s fastest growing social networks and is available in over 150 markets with over 1 Billion users each month. 

The format involves posting short-form videos – mostly for entertainment. However, it also presents significant opportunities for businesses. 

This course starts with the history of TikTok, its user demographics and the three business benefits offered by the platform. 

On a practical level, we’ll show you how easy it is to create your TikTok Business account and optimise your profile. 

There’s information on how to create engaging content for your existing and potential customers, how to get to know your target audience, develop your content strategy and partner with influencers. 

TikTok ads spread awareness of your company or promote the sale of your products or services. 

We’ll discuss the importance of TikTok advertising campaign strategies, whether it’s a one-off offer, an advertisement group or a collection of advertisement groups. 

Finally, we’ll show you how to use TikTok’s analytics tools to monitor the success of your advertising and use your insights to generate increasingly effective campaigns in the future. 

Learning Objectives 

By the end of this course, you will be able to: 

• Understand the business benefits offered by the platform and how to create and optimise a business profile. 

• How to create a brand identity, content strategy and partnering with influencers. 

• Know how to plan and set up effective advertising campaigns. 

Target Audience 

This course is aimed at anyone who is involved in promoting and marketing their business online. 

Further Progression 

This course compliments our Social Media Marketing course and takes a deeper look at the TikTok Platform. 

Duration: approximately 20 minutes     Cost : £42.00   Please ask about our subscription fees giving you access to all courses.

Time Management

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.

Approved by CPD – Duration 105 mins* – £42.00

Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

Approved by CPD – Duration 55 mins* – £108.00

*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions.

Our CPD/ILM/Laser awards approved courses are owned by VideoTile Learning Ltd and distributed under licence.